Early Friday morning, Samsung issued a recall notice for their new Samsung Galaxy Note 7 device. The recall disappointing many users, as the phone has only been out 2 weeks to the day. The recall is due to a defective battery, with faulty components. This has caused the battery to explode in 35 reported cases.
A statement from Samsung’s Newsroom website says:
In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
If you have a Samsung Galaxy Note 7, here are the statements for each major US Carrier regarding the recall:
We have been working closely with Samsung to finalize details of their exchange program for the Note7, and we want to make sure T-Mobile customers are taken care of. Customers now have two options:
- As we announced earlier this morning, customers can return the Note7 to T-Mobile for a full, complete refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription and Gear Fit or SD card they received with purchase during pre-order. Customers have the option to use their refund to choose any device in T-Moble’s stores.
- As soon as we have inventory from Samsung, customers can exchange their current Galaxy Note7 for a new Galaxy Note7, and we will notify customers as soon as we have inventory available.
Customers can visit their local T-Mobile store where they bought the device or call 611 on their mobile phone or 1-800-937-8997 through at least September 30 to take advantage of either option.
We have stopped selling the Samsung Galaxy Note7. No restocking fee through 9/30 for Note7 returns/exchanges
Sprint Note 7 customers have three options:
- Customers can replace their current Galaxy Note 7 with a new one when stock becomes available.
- Customers also have the choice of immediately exchanging their device for a Samsung Galaxy S7 or Galaxy S7 Edge; this includes replacement of any Note 7 accessories with a refund for any price difference between devices.
- Sprint will allow customers to exchange their Note 7 for any Sprint device and will reimburse any price differences and waive any restocking and shipping fees.
Sprint customers should visit the store where they purchased their Note 7 and a Sprint team member will gladly help customers get up and running with their new device on the Sprint network. Sprint Note 7 customers can also call (888) 211-4727 for information on how to exchange their device.
As a gesture of appreciation, Samsung is offering customers a $25 gift card at Sprint retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.
Important Information for AT&T Customers with Samsung Note7
Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. They are investigating if the issue could lead to potential safety concerns. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, Galaxy Note7 or any other smartphone, and may also return any Note7 accessories. If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device.
Customers will be also able to exchange that interim device for a new Note 7 in the future. That process will be shared as soon as it is available.
No word yet from Samsung on when replacements can be expected.